01.1.6 · Skill in User understanding
Behavior and context of use
Where, when and how people actually use the product.
Context covers the device, the time pressure, the environment and the other tools people are juggling while they use your product. The same feature can be perfect at a desk and useless on a phone in a hurry. Engineers who know the context make better default choices.
Resources
2- articleStart hereField studies ↗NN/g · 2024 · 10 min
When to leave the office and watch people in their own setting, and how to run the visit.
- docsStart hereContextual research and observation ↗GOV.UK Service Manual · 2017 · 7 min
Practical, no-nonsense guidance on visiting people where they work or live, from a team that does it at national scale.
Tools
none yetTools for this topic are being researched.