01.2.2 · Skill in User research
Observation and field studies
Watching people do the work in their own environment.
Observation shows what people actually do, including the workarounds they no longer notice. Field studies and contextual inquiry go to where the work happens. They catch problems that never come up in an interview because users consider them normal.
Resources
none yetResources for this topic are being researched. Every link is opened and checked before it is listed.
Tools
none yetTools for this topic are being researched.