06.6.3 · Skill in Qualitative evaluation
Observing real usage
Watching how people use the live product, in person or remotely.
Sitting with users while they use the shipped product shows how it fits their real work. It differs from a usability test because there are no set tasks. It often reveals uses the team never designed for.
Resources
1- articleStart hereContextual inquiry: inspire design by observing and interviewing users in their context ↗NN/g · 2020 · 12 min
How to watch people use the real product in their own setting and ask about it as they go.
Tools
none yetTools for this topic are being researched.