03.2 · Capability in Experience

Interaction design

How the product responds to what people do: the controls, the feedback, and what happens when things go wrong.

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03.2.1NavigationHow users move around the product and know where they are.
03.2.2FormsDesigning inputs that are quick to fill in and hard to get wrong.
03.2.3System feedbackShowing users that the system heard them and what happened next.
03.2.4Errors and recoveryPreventing mistakes and helping users recover from them.
03.2.5Empty statesWhat users see before there is any data, and how it guides them forward.
03.2.6AffordancesVisual cues that show what can be clicked, dragged or changed.
03.2.7Progressive disclosureShowing advanced options only when they are needed.

Mark all 7

Where to start

3 resources

articleStart here
Usability 101: introduction to usability ↗
Jakob Nielsen (NN/g) · 9 min
The five qualities that make something usable, and why it matters for the business.
articleStart here
Website forms usability: top 10 recommendations ↗
NN/g · 2016 · 9 min
Ten concrete rules for forms that people finish, from labels to error placement.
articleStart here
Laws of UX ↗
Jon Yablonski · collection
Short explanations of the psychology behind interface design, from Hick's law to the peak-end rule.

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