03.6 · Capability in Experience

Content design

The words in the product: labels, instructions, messages and docs that help people understand and act.

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03.6.1MicrocopyThe small pieces of text on buttons, labels, hints and messages.
03.6.2InstructionsExplaining how to do something at the moment it is needed.
03.6.3TerminologyChoosing consistent names for things in the product.
03.6.4Plain languageWriting that people understand on first read.
03.6.5Documentation UXHelp content that people can find and use while they work.
03.6.6LocalizationAdapting the product for other languages and regions.

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