01.3.1 · Skill in Problem identification
Pain points
The specific moments where users struggle, waste time or give up.
A pain point is a concrete moment of friction, cost or risk in someone's work. Strong pain points come up without prompting and people already spend effort working around them. They are a better starting point for features than ideas from the team.
Resources
1- articleGo deeperOpportunity solution trees: visualize your discovery ↗Teresa Torres (Product Talk) · 2023 · 25 min
Connects an outcome to the user needs and pain points behind it, then to solutions and the tests that check them.
Tools
none yetTools for this topic are being researched.