10 · Territory · Sustain the product

Operations

Can we sustain the value we have created?

Map32 skills

Not startedLearningComfortable

7 capabilitiesClick a tile to open a skill

10.1Product observabilitySeeing what the running system is doing, so problems are found by the team before users report them.6 skills
10.2Reliability engineeringKeeping the product available and recovering fast when it is not.5 skills
10.3MaintenanceThe steady work of keeping a product healthy: fixing bugs, paying down debt and keeping dependencies current.4 skills
10.4User supportHelping users with problems, and feeding what support learns back into the product.4 skills
10.5Governance and complianceMeeting legal and policy obligations around data, privacy and security, without slowing the product to a halt.5 skills
10.6Operational economicsWhat it costs to run the product, and how engineering choices change that cost.4 skills
10.7Product lifecycle managementManaging features over their whole life, including changing and removing them.4 skills

About Operations

Operations is everything after launch that keeps a product useful: knowing when it breaks, recovering quickly, keeping it maintained, supporting users, staying compliant and keeping costs under control. It also covers retiring features that no longer earn their place. A product engineer owns the consequences of what they ship, and this is where that ownership shows.

What a product engineer should be able to do here

Own the technical consequences of launching a product, respond to users, investigate problems and preserve long-term viability.